100% Refund Rule Products
O Purchasing members who are eligible for 100% refund
-MEDITHERAPY Hong Kong Official Website (Website Membership Required)
O Designated product sets that are eligible for 100% refund
- [MEDITHERAPY] MEDITHERAPY WRINKLE-FIT MASK 1 box + MEDITHERAPY FACE ROLLER 1 pcs.
- [MEDITHERAPY] MEDITHERAPY WRINKLE-FIT FACE MASK 3pcs + MEDITHERAPY FACE ROLLER 1pcs
- [MEDITHERAPY] MEDITHERAPY WRINKLE-FIT NECK MASK 3pcs + MEDITHERAPY FACE ROLLER 1pcs
- [MEDITHERAPY] [3+1] MEDITHERAPY WRINKLE-FIT MASK
-[MEDITHERAPY] WRINKLE-FIT NECK MASK 3+1
- [MEDITHERAPY] WRINKLE-FIT NECK MASK + WRINKLE-FIT NEEDLE ROLLER
-[MEDITHERAPY] WRINKLE-FIT NECK MASK + WRINKLE-FIT FACE MASK + WRINKLE-FIT NEEDLE ROLLER
- [MEDITHERAPY] MEDITHERAPY SOKSAL GUASHA 1pcs & MEDITHERAPY SOKSAL WATER BOMB 2pcs
- [MEDITHERAPY] MEDITHERAPY SOKSAL GUASHA 2pcs & MEDITHERAPY SOKSAL WATER BOMB 3pcs
- [MEDITHERAPY] MEDITHERAPY WRINKLE VIBE WINE EYE CREAM
- [MEDITHERAPY] MEDITHERAPY SOKSAL GUASHA 1pcs + MEDITHERAPY IN THE FOREST HINOKI BODY OIL 100ML 1 bottle
- [MEDITHERAPY] [3+1] MEDITHERAPY CICA ROLLING MASK PACK LACTO BIFIDA
- [MEDITHERAPY] MEDITHERAPY CICA ROLLING MASK PACK LACTO BIFIDA 1pcs & MEDITHERAPY WRINKLE-FIT NEEDLE 1pcs
X Instances where 100% refund is not possible:
1) 15 days (or more) after the arrival of the product.
2）More than 3 sheets of the mask type are used.
3) If the purchased products are opened or damaged after the purchase of the specified set.
4）Purchase of MEDITHERAPY SOKSAL GUASHA, MEDITHERAPY WRINKLE-FIT FACE, NECK MASK single sheet and other products not included in the rules.
MEDITHERAPY SOKSAL GUASHA SET Return Policy
※Purchasers of MEDITHERAPY SOKSAL GUASHA products are not eligible for a 100% refund.
※You must purchase any sets of MEDITHERAPY SOKSAL GUASHA and MEDITHERAPY SOKSAL WATER BOMB (not available for single product and single product).
※You must purchase any sets of MEDITHERAPY SOKSAL GUASH and MEDITHERAPY IN THE FOREST HINOKI BODY OIL 100ML (not available for single product and single product).
MEDITHERAPY WRINKLE-FIT FACE, NECK MASK and MEDITHERAPY FACE ROLLER SET Return Policy
※A 100% refund can only be made when purchasing the [3+1]MEDITHERAPY WRINKLE-FIT FACE, NECK MASK and MEDITHERAPY WRINKLE-FIT FACE, NECK MASK & MEDITHERAPY FACE ROLLER Set, and a 100% refund cannot be made for a single product.
※This policy does not apply if more than 3 (or more) masks are used.
MEDITHERAPY WRINKLE VIBE WINE EYE CREAM Set Return Policy
※A 100% refund will be issued for the purchase of the MEDITHERAPY WRINKLE VIBE WINE EYE CREAM and the 3+1 set(not available for the single product).
※When purchasing MEDITHERAPY WRINKLE VIBE WINE EYE CREAM 3+1, only one unit can be used for trial use. This policy does not apply if more than two (or more) units are used.
MEDITHERAPY CICA ROLLING MASK PACK LACTO BIFIDA and MEDITHERAPY FACE ROLLER SET Return Policy
※A 100% refund can only be made when purchasing the [3+1]MEDITHERAPY CICA ROLLING MASK PACK LACTO BIFIDA and MEDITHERAPY CICA ROLLING MASK PACK LACTO BIFIDA & MEDITHERAPY FACE ROLLER Set, and a 100% refund cannot be made for a single product.
※This policy does not apply if more than 3 (or more) masks are used.
MEDITHERAPY WRINKLE-FIT NECK MASK and MEDITHERAPY FACE ROLLER SET Return Policy
※This policy does not apply if more than 3 (or more) masks are used.
MEDITHERAPY BLUE LAYER WATER DOME MASK 3+1 SET Return Policy
※This policy does not apply if more than 3 (or more) masks are used.
※A 100% refund can only be made when purchasing the BLUE LAYER WATER DOME MASK 3+1 SET
FAQ
Q: Bought GuaSha, unsatisfied. Can I return it for a refund?
A: Sorry! This policy does not apply when purchasing a single product.
Q:I purchased a GuaSha and a mask. I've tried the GuaSha but haven't used the mask. Can I return the mask?
A: Sorry! This policy applies only if you have purchased the specified set.
Q: Purchased a 3 WRINKLE-FIT MASK + FACE ROLLER set, added a Gua Sha. Tested Gua Sha, can I return it?
A: Sorry! This policy does not apply if the additional products have been used or opened, even though the specified set was purchased.
Non-100% Return Policy
Once an order has been submitted and paid for, no exchanges, cancellations will be accepted due to any circumstances , except under the following conditions:
1) The product is faulty or of subpar quality.
2) The product received does not match the ordered item.
3) We are unable to provide the product due to reasons beyond our control.
Only If the product meets the return policy, You may contact us at cs.hk@meditherapy.co.kr within 7 working days after receiving the product and we will follow up with you as soon as possible.
Once an order is placed, even if there is any subsequent change in price, it should not be refundable or the difference charged after.
[Return and Exchange Procedure]
If the product meets the return and exchange policy, please contact us via cs.hk@meditherapy.co.kr.
Please provide the following information for our cs team to review:
1. Order number
2. Name of the orderer
3. Return address, contact phone number, and name of the person in charge of the return.
4. The name and quantity of the product to be returned.
5. Reason for return or exchange
6. Please provide photos of the product so that our staff can verify the integrity of the product.
※Merchandise delivery error: Please do not unseal the product, please make sure to take a photo of the product sealing the sealing sticker of the product.
※Defective products: Please make sure to take pictures or videos of the defective part of the product.
*Upon receipt of the above email, our cs team will follow up with you as soon as possible. Under normal circumstances, after we receive the returned goods and confirm the return application, we will normally refund your payment within 15 working days.
**The Chinese version of the appeal shall take precedence.**
