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Terms and Conditions

1) General Provisions

            1.1 It is the responsibility of the customer to understand the contents of the Terms and Conditions before using the services provided by the Company.

            1.2 By placing an order with the Company, the Customer agrees to the terms and conditions of the Terms and Conditions.

            1.3 The Company reserves the right to refuse to provide services.


2. Purchase Notice 

            2.1 It is the responsibility of the customer to clearly understand the contents of the "Purchase Notice" before using the services provided by the Company.

            2.2 By submitting an order to the Company, the customer agrees to the terms and conditions of the Purchase Notice.

3. Return and Exchange Policy

            3.1 It is the responsibility of the customer to clearly understand the "Return and Exchange Policy" before using the services provided by the Company.

            3.2 By placing an order with the Company, the Customer agrees to the Return and Exchange Policy.

4 Force Majeure

            4.1 In the event of [Force Majeure] (including without limitation by reason of fire, misadventure, accident, act of God, act of nature, natural disaster, any law, order, proclamation, ordinance, requirement or regulation of the Government of the Hong Kong Special Administrative Region or any of its governmental authorities, strike, labour dispute, shortage of labour or shortage of skilled workmen, shortage of goods or raw materials, delay in transportation or any other cause which is beyond the reasonable control of the Company), the Customer shall be deemed to have agreed to the terms of the Returns and Exchange Policy. (whether or not similar to the foregoing) which prevent the Company from discharging the obligations contained in its web site, the Company shall be excused from discharging such obligations to the extent that they are affected and the Company shall not be liable for any such discharges.

5. Changes to Terms and Conditions

            5.1 The Company reserves the right to amend these Terms and Conditions at its absolute discretion. It is the sole responsibility of the Customer to check these Terms and Conditions before confirming any order. Upon placing an order, the Customer shall be deemed to have accepted the Terms and Conditions then in force.

            5.2 In the event of any dispute regarding the above terms and conditions, the decision of the Company shall be final.

2) Terms of Use

Welcome to our online shop. In order to make your shopping experience safe and enjoyable, we have set out the following terms of use so that you understand our expectations of both parties. Please note that by visiting any page of our website, you accept and abide by these terms. We also recommend that you read our Privacy Policy Statement.

Terms of Order 

Our ordering terms can be found in the FAQs. All orders are subject to these terms and conditions of use.

Our Privacy Policy

You agree to our use of your information for the purposes set out in this Privacy Policy.

Cessation of Use

We reserve the right to suspend or terminate any person's access to all or part of this website without prior notice if we become aware of any behavior that is harmful to the Shop, a third party, or a breach of the law.

Modification of Terms

These terms of use (including the terms and conditions of purchase within Support) are subject to change at any time, so please read these terms of use and the Terms of Purchase carefully before making any purchases from this website.

Privacy Policy

In order for you to be able to use the various services and information on this website with peace of mind, we would like to explain to you the privacy protection policy of this website, in order to protect your rights and interests and take effect immediately, please read the following content:


1. Scope of the Privacy Policy 

MEDITHERAPY HK LIMITED values your privacy on the Internet. In order to make you aware of your rights regarding the protection of personal data (personal data means information that identifies you and is not publicly available, such as name, address, e-mail address or telephone number) when you access our website, we will explain each of them as follows, and you are welcome to contact us if you have any comments or questions. 


- This Privacy Policy and the notice it contains apply to MEDITHERAPY HK LIMITED and MEDITHERAPY and MEDITHERAPY's overseas subsidiaries.

- This website may contain many links or services provided by other partners. Please refer to the linked website or partner's website for the privacy statement of each linked website or partner's website and notices related to the protection of personal data. 

 2. Matters to be Informed of the Personal Data Protection Act


- Purpose of Collection: Provision of services related to the Company, marketing, customer management, membership management and other marketing and promotional activities with third parties, contractual or other legal relationship matters, online shopping and other e-commerce services, advertising and business conduct management business, as well as the operation of business in accordance with the items of the Business Registration or the Articles of Association. 


- Classes of personal data

MEDITHERAPY HK LIMITED may collect your name, contact details (including but not limited to telephone number, e-mail address, email address, e-mail address, etc.) for the purpose of providing e-commerce services, after-sales services, fulfilling statutory or contractual obligations, protecting the rights and interests of the parties and relevant stakeholders, marketing, customer management and services, and carrying out business in accordance with the items on the business register or the Articles of Association, etc. Depending on the nature of the services, your name, contact details (including but not limited to telephone number, e-mail address, email address, etc.) may be collected. Your name, contact details (including but not limited to telephone number, e-mail address, etc.), information required for the completion of receipt or payment, IP address, and other personal information that can directly or indirectly identify the user. In addition, in order to enhance the quality of our services, MEDITHERAPY HK LIMITED will, depending on the nature of the services provided, record the IP address of the user and the information provided on the relevant MEDITHERAPY HK LIMITED website.


- Reminder: The Internet is not a safe environment for the transmission of information, please do not publicly disclose your personal information when using this website, as such information may be collected and used by others, especially in public forums on the Internet, such as chat rooms, message boards, social media networks, etc., and you should refrain from posting personal information such as your identity, password or email address. 


- When you complete the shopping process or participate in other activities, the website will ask you to register your personal information in order to complete the transaction and related services. 

- Please make sure that the personal information you provide is true and accurate, and the Company will not be responsible for any damage or error caused by inaccurate or incomplete information provided in your data, which will be your own responsibility. 

- If you refuse to provide your personal information, you may not be able to take full advantage of certain services of this website. 

- Please keep your member account and password in a safe place and do not provide the above information to anyone or allow anyone to apply for or use the account and password with your personal information, and the Company will not assume any responsibility for any misuse of the password. 

- If you share a computer with others or use a public computer, please remember to close your browser to prevent others from seeing the above information to obtain your account. 


3. Use of Personal Information  

- The personal information, consumption and transaction information collected by the Company that is sufficient to identify the user is only for the Company's internal processing and use in accordance with the purpose of collection. Unless stated in advance, or necessary to complete the provision of services or performance of contractual obligations, or in accordance with relevant laws and regulations, or in accordance with the order or request of the competent authorities, otherwise, the Website will not provide personal information that is sufficient to identify the user to Otherwise, this website will not provide the personal data that can identify the user to a third party (including both inside and outside the country), or transfer the data for use other than the purpose of collection. The collection of members' personal information will not only be used for member management and customer management functions such as retrieval and enquiry, but will also be used for identification, cash flow services, logistics services, marketing and publicity.

4. Personal Information Collection, Processing and Utilisation Instructions

- The Company may, through Facebook or similar social service system, after obtaining your consent, post some of the information from this website on your social activity information page. If you do not agree with the posting of such information, please do not click on the consent button, or remove such information or refuse to continue to post the relevant information on this website through the membership mechanism of the respective social service afterwards. If you have any questions, you can still contact us, and we will help you to confirm and deal with the relevant issues.

- We may use personal information for internal purposes, such as to provide products or services to our customers more accurately, to fulfill their needs, or to inform them of the latest products and services available on this website. We may also use personal data for internal purposes, such as data analysis and research, to improve our products, services, web presentation, and communication channels with our customers. 

- If the delivery address, contact person, contact details, etc. you have provided are not your own personal data, you agree that you have obtained the consent of the parties concerned to provide them to the Company and that you have informed us on behalf of the Company of the aforementioned statutory notification matters. The Company will not arbitrarily provide your personal information to a third party, except for the purpose of providing it to the judiciary, investigation authorities, relevant competent authorities, or to third parties in collaboration with the Company for the purpose of carrying out the relevant activities in accordance with the law. 

- If you have any concerns about our handling of your personal data, wish to access or correct your personal data held by us, wish to "opt out" of receiving marketing messages or withdraw your authorisation to allow us to use your personal data, have any concerns or complaints about the way in which your personal data is collected or processed, please refer to the Personal Data For any concerns or complaints about the way in which your personal data is collected or processed, please refer to the Personal Data Collection, Processing and Utilisation Guidelines or contact us at our official customer service center.


5. Third-party use and advertising (analytics) services:

In order to optimize your consumer experience, we provide the function of the relevant third-party authentication services, third-party authentication operators such as Google, Facebook, WhatsApp, etc., so that you can use this function to more quickly complete the registration and login process of the Website. At the same time, in order to make it easier for you to access your preferred product information, we will share your personal information with service providers that provide advertisement analysis and placement, such as Google, Facebook, WhatsApp, within the scope of the purpose of optimizing the advertisement placement and the use of the process on different platforms, so that these service providers can carry out the precise arrangement of product advertisement for you. In addition, we have also installed Google Analytics. If you wish to deactivate these features and services, you are advised to refer to the non-disclosure of information provided by Google in order to deactivate such features.


5. Cookies 

We may also retain information generated by our servers when you browse or make enquiries on the Internet, including IP addresses and cookies. The collection of the above information will only be used for the design of the service or activity to improve the quality of our service and product content, and the information will not be transferred for other purposes. If you do not want to accept the writing of cookies, you can set the privacy level in the function of the browser you are using to be high, so that you can refuse the writing of cookies, but it may lead to some functions or services of the Company's official website not being able to perform normally.


6.Modification of Privacy Policy 

The Company reserves the right to modify this Privacy Policy and the contents of this website at any time, and will not notify the members individually, except for the announcement of the change in the same location on the website. If you have any questions about this Privacy Policy or do not agree with such changes or modifications, you may contact us through our customer service center or stop using our services.