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Delivery Policy

[Payment Methods]

Visa/ Mastercard/ UnionPay/ PayMe/ FPS /Apple Pay/ Google Pay / Paypal/ Wechat Pay/ Alipay(HK)

[Delivery Methods]

*Delivery Fee*

Free Delivery Service: Purchase of HKD$400 or above
When an order amount is less than HKD$ 400, HKD$35 delivery charges will be applied.

SF Express

Pick Up

- S.F. Express Bussiness Station

- S.F. Express Store

- Circle K Store

- 7-11 Store

- EF Locker

Direct Delivery

- Office / Home Delivery

[Delivery Information]
- Products will be shipped within 3-7 working days(working days means Monday to Friday) after the order is confirmed normally.

- Delivery time will be affected by weekends and public holidays. (Shipments cannot be arranged on weekends and public holidays)

- During discount and free shipping periods, holidays, or bad weather, orders may take more time to process.

- If you need to change the delivery address/telephone number/schedule delivery time, etc., after the payment of the order is completed, please contact SF Express to change it.

SF Express Customer Appreciation Service Hotline:

Hong Kong: (+852) 2730 0273 

(Regulations for Delivery)

- SF Express may have additional service charges for any changes on shipping method or delivery address after ordering.

- Please provide the correct recipient phone number and delivery addresses. Any shipments invalid due to incorrect information, SF Express may have additional service charges.

- Please confirm product options and numbers before order, upon successful payment, you will not be able to have any changes on option/addition/combined order.

- If the customer refuses to receive the order after the order is shipped, the extra cost and shipping fee will be deducted from the payment.

1. Pick up at SF Business Stations or SF Stores

For parcels collected at SF Business Stations or SF Stores but failed to pick them up within the first 2 days* of the SMS / SFHK APP pickup notification, will be charged for SF Retention Service Fee for every 1 day*. The cost will be accumulated every day.

*The number of day(s) is/ are calculated from Monday to Saturday. Sundays and public holidays are excluded.

2. Pick up at EF Lockers

For parcels collected from EF Locker^ after the first 24 hours upon the system initiating parcel collection SMS message/ SFHK APP notification, an accumulative fee of HK$10 will be charged for every 24-hour as a unit thereafter.

Click here for more details:


(Additional fee)

SF Express will charge other surcharges with customers based on fuel, remoteness, and resource adjustments, and the surcharges need to be paid by customers.

For more information about this surcharge, please refer to the link below

- Fuel Surcharge: https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Fuel_Surcharge/

- Remote Surcharge : https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Remote_Surcharge/

- Resource Allocation Fee: https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Resource_Allocation_Fee/

[Cancel Order or Change Instructions]

After the order is confirmed, it is not possible to change the order details, split order, payment method, delivery method, and other services.

Please be sure to confirm the contents of the order before submitting it, if you want to cancel the order, please contact our customer service staff in time.

Customer service e-mail: cs.hk@meditherapy.co.kr


1. Online ordering is for non-commercial personal use only and cannot be used for any commercial purpose. In case of any dispute, MEDITHERAPY HK LIMITED reserves the right to final decision.

2. MEDITHERAPY HK LIMITED reserves the right to cancel the order if any suspicious ordering behavior is detected.

MEDITHERAPY HK LIMITED reserves the right to modify or terminate the Terms of Use at any time, and any changes and modifications will be announced on the Company's website without prior notice.